Britania Lisboa Hotel, our service providers and business partners will make every effort to implement and maintain physical, electronic and procedural security measures designed to protect your personal data, in accordance with the applicable personal data protection requirements in the European Union (General Data Protection Regulation – GDPR).
1. Information we may collect about you
We will collect and process all or some of the following personal information:
1.1 Information you provide
Personal information that you provide when filling in a form on our Website, including, but not limited to, your name, email address, telephone number, country and company.
1.2 Correspondence and other communications
If you contact us by telephone, letter or email, we will normally keep a record of that correspondence or communication.
1.3 Surveys and feedback
We may also ask you to complete surveys that we use for research purposes or to provide feedback that we use to develop and improve our products and services. In such cases, we will collect the information provided in the survey/feedback.
1.4 Website usage and communications
Details of your visits to the Website and information collected through cookies and other tracking technologies, including, but not limited to, your IP address and domain name, browser version and operating system, browser language, access time, traffic data, location data, web logs, movements within the Website, referring websites and other communication data.
We may also collect information about the pages you view on the Website and other actions taken during your visit. In addition, we may use these technologies to determine whether you opened an email or clicked on a link contained in the email.
1.5 Information from third parties
We may also receive your information from other sources, such as our affiliated companies or business partners.
2. Use of your personal information
In this section, we outline the purposes for which we use the personal information we collect and store.
2.1 Communication with you and business management
Including fulfilling your requests: responding to your contact requests, your reservations at Britania Lisboa Hotel, or your request for a proposal/offer if you wish to do business with us. We may also contact you if we have an interest in establishing a business relationship with you.
Justification: performance of a contract; legitimate interests to enable us to fulfil our obligations and provide our services.
2.2 Research and development purposes
Analysing your personal information to better understand customer service and marketing needs, improve our business and develop products and services.
Justification: legitimate interests to improve our services.
2.3 Personalisation of your Website experience
Collecting statistics on Website usage and effectiveness through various technologies, personalising your experience and tailoring our interactions with you (see Section 6).
Justification: consent; legitimate interests to improve user experience.
2.4 Monitoring certain activities
Monitoring enquiries and transactions to ensure service quality, compliance with procedures and fraud prevention.
Justification: legal obligations; legal claims; legitimate interests to ensure service quality and legality.
2.5 Informing you about changes
Notifying you of changes to our services and products.
Justification: legitimate interests to inform you of relevant changes.
2.6 Ensuring relevance of Website content
Ensuring that Website content is presented in the most effective way for you and your device, which may include transferring data to business partners, suppliers and/or service providers.
Justification: legitimate interests to provide Website content and services.
2.7 Compliance with legal or regulatory obligations
We may process your personal data to comply with legal requirements or to engage with regulatory authorities, which may include disclosing your data to third parties, courts and/or law enforcement authorities in connection with investigations, proceedings or legal requests, anywhere in the world. Where permitted and possible, we will direct the request to you or notify you before responding, unless doing so would prejudice the prevention or detection of a crime.
Justification: legal obligations; legal claims; legitimate interests to cooperate with authorities.
3. Transfer, storage and security of your personal data
3.1 Recipients
To fulfil your requests, we may share or transfer your personal data within Hotel Britania Lisboa. Where appropriate, we may also transfer personal data to third parties, such as event organisers or partner companies better placed to fulfil your request.
3.2 Service providers
We share your personal data with service providers acting on our behalf for the purposes described in this Privacy Policy. We contractually require these providers to use or disclose personal data only as necessary to perform the contracted services.
3.3 Internet security
No data transmission over the Internet or Website can be guaranteed to be completely secure. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal data in accordance with applicable legislation.
3.4 Storage
All information provided is stored on our secure servers or those of our subcontractors and is accessed and used in accordance with our security policies and standards. You may request access to your data at any time.
3.5 Data retention
Our retention periods are based on business needs and legal requirements. We retain data for as long as necessary to fulfil the purposes for which it was collected and other permitted purposes.
If we use your data for more than one purpose, we will retain it until the longest applicable period expires, but we will stop using it for purposes whose shorter retention period has ended.
3.6 Deletion
When personal data is no longer required, it will be irreversibly anonymised (and we may retain and use anonymised information) or securely destroyed.
4. Cookie Policy
4.1.This Website uses cookies to improve your browsing experience. Cookies classified as necessary are stored in your browser as they are essential for the basic functioning of the Website. We also use third-party cookies to analyse and understand how you use the Website. These cookies will only be stored with your consent. You may choose to refuse them, but this may affect your browsing experience.
4.2 Necessary cookies
Essential for the proper functioning of the Website. They ensure basic functionalities and security. They do not store personal information.
4.3 Non-necessary cookies
Include cookies used to collect user personal data for analytics, advertising or embedded content. User consent is required before using these cookies.
4.4 Managing cookies in your browser
All browsers allow you to check, block or delete cookies. However, doing so may cause some features to become unavailable, preferences may not be saved and some pages may not function properly.
Links for instructions for major browsers:
a) Internet Explorer
b) Chrome
c) Firefox
d) Opera
e) Safari
On mobile devices, please consult the manual to manage cookies. For more information, visit www.allaboutcookies.org
5. Legal Entity
Tropihotel – Sociedade de Explorações Hoteleiras, Lda. – NIF: 500 426 970
Rua Rodrigues Sampaio, 17, 1150‑278 Lisboa